- Asian Fashion Island accepts returned products if there is quality problems with the items you ordered or the wrong items we sent.
- You must let us know the problems within 2 days after you got the products and we will give you advice on what to do next.
- You products must be returned within 7 days after you receive it.
- After receiving the returned products, we will check and confirm the problems you have reported.
- If it is the wrong item we sent, we will send you the correct one without any extra cost on your side.
- If there is nothing wrong with the returned item, we will ship it back to you and charge you the shipping fee.
- If one of items is missing when returned, we will not start return process until the missing item is received.
- For wrong products sent, Asian Fashion Island is responsible for the return shipping fee.
- For other problems returned, customers are responsible for the return cost and other incurred fee.
Under the following situation, the returned items or asking for refund will not be accepted.
- After receiving their ordered products, customers have not contacted us by email within two days.
- The problem products have already been opened.
- Discounted products which were used to sale as-is.
The quality problems are not included the following.
- Thread, fold or color is tiny different from that you saw on the screen;
- It does not affect the overall wearing of the defects, such as lining, corner obvious at the open line, sewing arrhythmia, leisure spots on light colored clothes, small stain;
- Items compared with its picture on the screen are slightly different, such as color, buttons, corners, tag;
- Item quality compared with the picture on the screen is a little difference, such as fabrics, fine workmanship;
- Customers contact us within 2 days and confirmed from us to start return process;
- Customers send back the return products to a certain address we provided;
- After verifying returned items, we will send a new one or start refund process;
- If the return products have problems and we contact customers without any response, the handling process may be delayed;